Answer:
An attitude is the tendency to respond negatively or positively towards a certain idea, object, person or situation. Two people communicating with each other carry a certain attitude- may be positive, negative or neutral which affects the outcome and their long- term relationships.
Explanation:
Attitude and perception can affect business communication in both positive and negative ways. Pleasant, respectful, upbeat attitudes throughout an office improve upward and downward communication, which increases morale, productivity and sales.
Your attitude is a very powerful way to communicate and it is a mirror into your thoughts, feeling and soul! Remember this important communication skill: Positive attitudes will always invite positive results. Negative attitudes will always invite negative results.
Attitudinal barriers are behaviours or perceptions that prevent people from communicating effectively. Attitudinal barriers to communication may result from personality conflicts, poor management, resistance to change or a lack of motivation.