RACTICE EXERC
Q1) You are the Sales Head of y
letters to your branch offices
the courier company failed to
Draft a complaint letter for the
Q2) Imagine yourself as the Sr. M
few software products, which
spite of repeated e-mails and
Draft a recovery letter for the
payment.
Q3) As the HR, head of your com
certain changes in dress cod
Q4) Draft a memo for a CA firm,
quarter of the financial year.
Q5) Imagine yourself as the Man
Manjeet Kitchen Equipment,
all the necessary details.
Q6) As the Office Manager of A
Furniture Limited enquiring a
in introducing in your main of
Q7) Green Clean Ltd. is a firm pr
the firm, write a sales letter
friendly cleaning methods. E
provide information about any
Q8) As the Manager, HR of Net
Food for you, Mumbai, statin
cafeteria.
Q9) As the HR Manager of your
them about a charity cultural
events and request for active
ANSWERS (VALUE
A.1)
• Mention the date the letters w
• Refer to the importance of de
• Refer to the losses your com
L LETTERS AND OFFICIAL COMMUNICATION
CISES
our company Overseas International. You had dispatc
using the services of a courier company named Courie
o deliver the letters on time due to which your company
e same, addressing it to the Director, Dispatch and De
Manager, of a company called Direct Solutions. One of
h you have delivered. However, only half the payme
d phone calls, the client has not cleared the pending pa
e same, referring to dire consequences that could be ta
mpany, draft a circular, to be distributed to all employe
e.
quoting the amount to be spent on stationary and o
nager, Keller Kitchen Company. Write a letter to Taj
, ordering various kitchen equipment for your newly op
A.Q. Electronics Ltd., write a letter to the Sales M
about their range of visible record system filing cabine
ffice. Also request price lists and catalogues.
roviding its customers home cleaning services. As Su
addressed to Aanya Aiyer describing your state-of–
Explain, why you have an edge over firms providin
y discounts or offers you may be extending to your cus
t Solutions Ltd, Mumbai, draft a complaint letter to th
g your concern about the bad quality of food being su
organisation, draft a circular for all the employees of
event being organised over the weekend in the office
e participation.
E POINTS)
were sent for courier.
elivering by an assigned date.
pany will bear as a result of late delivery of letters.
10.21
ched a hundred important
er and Co. As committed,
