Answer:
An organization that provides software development services to external clients will be treated within Service Management as Customer
Explanation:
The direct one-on-one connection between a consumer making a purchase and a representative of the company selling it is known as customer service. Most merchants consider direct touch with customers to be an important aspect in ensuring customer satisfaction and driving repeat purchases.
Defining and managing customer service level agreements. External service provider management. Throughout each work day, assigning jobs to technicians based on SLAs, technician availability, and technician capabilities. An organization that provides software development services to external clients will be treated within Service Management as Customer