Subject:
Business StudiesAuthor:
blayneCreated:
1 year agoAnswer:
A known error database, then, tracks all of the known errors within the IT's jurisdiction, which is typically an entire system or even organization. Ideally, the KEDB includes: Descriptions of how/when the issue will appear, including a description of the incident from the user's point of view.
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Author:
lucianofr20
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An unexpected failure of an IT service is called an incident. The incident's root cause is an issue. When a problem is identified, it becomes a known error rather than a problem.
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Author:
snowylegz
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